Excellence in customer service

Certification : Customer Service in Retail 

This short course equips retail employees with the essential skills to provide exceptional customer service, including welcoming customers, managing conflicts, building customer loyalty, and using Non-Violent Communication (NVC). It covers handling difficult customers, addressing sensitive situations, and maintaining a professional attitude.

Key Learning Outcomes:

- Greet customers effectively and set a positive tone for the interaction

- Manage customer complaints and conflicts calmly and empathetically

- Build long-term customer loyalty through personalized service and follow-up

- Apply Non-Violent Communication (NVC) to ensure respectful, solution-focused interactions

- Handle sensitive situations and difficult customers professionally

By the end of the training, employees will be proficient in handling various customer service scenarios, ensuring a positive in-store experience and fostering customer loyalty.